Privacy Policy

Welcome to Onlyspins. This Privacy Policy outlines how Onlyspins ("we", "our", "us") collects, uses, processes, and protects your personal data when you use our website, services, and applications (collectively, the "Services"). We are committed to safeguarding your privacy and ensuring transparency in our data practices. By accessing or using our Services, you agree to the terms of this Privacy Policy.

Onlyspins operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA) and other relevant privacy legislation globally. We encourage you to read this policy carefully to understand our approach to your personal information.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration or account verification, such as your full name, date of birth, residential address, email address, phone number, and national identification details (e.g., passport or driving license information). We also collect financial information like payment card details or bank account information for deposits and withdrawals.
• Transactional Data: Details about your betting activities, deposits, withdrawals, game play, and other transactions conducted through Onlyspins.
• Technical Data: Information about your device and how you access our Services, including your IP address, browser type and version, operating system, device identifiers, and network information.
• Usage Data: Information about how you use our website and Services, such as pages visited, time spent on pages, links clicked, and game preferences.
• Communication Data: Records of your interactions with our customer support team, including emails, chat transcripts, and phone calls.
• Verification Data: Documents and information required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which may include copies of identification documents, utility bills, or source of wealth declarations.

Onlyspins uses your personal data for several purposes, primarily to operate our Services and meet our legal and regulatory obligations:

• Account Management: To create and manage your user account, verify your identity, and process your deposits and withdrawals.
• Service Delivery: To provide you with access to our games and betting services, process your bets, and communicate with you about your account and transactions.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, money laundering, and other illegal acts, ensuring the integrity of our platform.
• Legal and Regulatory Compliance: To comply with our licensing requirements, AML obligations, responsible gambling policies, and other legal mandates.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may encounter.
• Service Improvement: To analyze usage patterns, troubleshoot technical problems, and enhance the functionality and user experience of Onlyspins.
• Marketing Communications: With your explicit consent, to send you promotional offers, newsletters, and information about new games or features that may be of interest to you. You can opt out of these communications at any time.

We process your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Onlyspins is subject, including KYC, AML, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, ensuring network and information security, and conducting business analysis.
• Consent: In specific situations, we may rely on your explicit consent to process certain personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Onlyspins may share your personal data with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers who perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your data to government bodies, regulatory authorities, or law enforcement agencies when required by law, court order, or to comply with our licensing obligations.
• Anti-Fraud and AML Agencies: To prevent fraud and money laundering, we may share information with specialized agencies and databases.
• Group Companies: Your data may be shared with other entities within our corporate group for operational, analytical, and reporting purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

We do not sell your personal data to third parties for their independent marketing purposes.

Onlyspins is committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust technical and organizational security measures, including:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Onlyspins:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or to have it transmitted directly to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly in cases where we rely on legitimate interests as our legal basis.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Onlyspins uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: These are necessary for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way Onlyspins works.
• Functionality Cookies: These are used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on legal obligations, regulatory requirements (such as those related to AML and responsible gambling), and business needs.

Typically, we will retain your account information for a period after your account is closed to comply with our regulatory obligations and for fraud prevention. Once the retention period expires, your personal data will be securely deleted or anonymized.

Given the global nature of the internet, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or your country of residence, where data protection laws may differ. When we transfer your data internationally, Onlyspins takes all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This may include relying on standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.

Onlyspins Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how Onlyspins is protecting your information. Your continued use of the Services after any changes signifies your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Our registered office address, if applicable, otherwise omit or use general wording like "our registered office"]

We are committed to resolving any complaints about our collection or use of your personal data.