Responsible Gambling

At Onlyspins, we are dedicated to providing an entertaining and secure online gaming environment. We understand that for most of our players, gambling is a fun and recreational activity. However, we also recognise that for a small percentage of individuals, gambling can evolve into a problem. Our responsible gaming policy outlines the measures we take to prevent problem gambling and to support those who may be affected by it. We are committed to upholding the highest standards of player protection and promoting responsible gaming practices across all our platforms. This commitment is integral to our operations and is continuously reviewed to ensure its effectiveness.

We operate under strict regulatory guidelines set by our licensing authority, which mandates a comprehensive approach to responsible gaming. This includes providing tools for players to manage their play, offering clear information about gambling risks, and ensuring that our staff are trained to identify and assist players who may be experiencing difficulties. Our goal is to create a safe space where enjoyment remains the primary focus, and where help is readily available if needed.

Problem gambling can affect anyone, regardless of their background or previous gambling habits. It is important to be aware of the signs that gambling may be becoming an issue, either for yourself or for someone you know. These signs are not always obvious, but they can significantly impact a person's life.

• Spending more money and time on gambling than you can afford or intend to.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Feeling preoccupied with gambling, constantly thinking about it.
• Gambling to escape from problems, anxiety, or depression.
• Lying to family and friends about the extent of your gambling.
• Experiencing strained relationships, job loss, or financial difficulties due to gambling.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Borrowing money or selling possessions to fund gambling.

If you recognise any of these signs in yourself or someone you care about, it is important to seek help. Early intervention can make a significant difference.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your experience enjoyable and prevent it from becoming problematic, consider the following advice:

• Gamble for entertainment, not for income: Treat gambling as a leisure activity with an associated cost, similar to going to a concert or buying a movie ticket.
• Set a budget and stick to it: Decide how much money you can comfortably afford to lose before you start playing, and do not exceed this amount.
• Set time limits: Decide how long you will play for and stick to it, regardless of whether you are winning or losing.
• Never chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by gambling more.
• Balance gambling with other activities: Ensure gambling does not become your only hobby or interest.
• Do not gamble when stressed, upset, or under the influence: Emotional states or intoxicants can impair your judgment.
• Understand the odds: Be aware that the house always has an edge, and winning is never guaranteed.

By following these guidelines, you can help ensure your time at Onlyspins remains a positive experience.

Onlyspins provides you with the tools to manage your gambling effectively. You can set various limits on your account to control your spending and playing habits. These limits are designed to help you stay within your budget and maintain control.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Onlyspins account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit more funds until the period resets.
• Loss Limits: This allows you to set a maximum amount of money you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses reach this amount, you will be prevented from placing further wagers until the limit period expires.
• Wager Limits: You can set a maximum amount you wish to wager over a specific period (daily, weekly, or monthly). This helps control the total sum of your bets, regardless of wins or losses.

Setting these limits is straightforward and can be done through your account settings. Any reduction to an existing limit will take effect immediately. Any request to increase or remove a limit will involve a waiting period to give you time to reconsider your decision, in line with our responsible gaming policy and regulatory requirements.

If you feel you need a short break from gambling, Onlyspins offers time-out and cool-off options. These tools allow you to temporarily restrict access to your account for a defined period.

• Time-Out: A time-out allows you to take a short break from gambling. You can choose to lock your account for periods such as 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in or access any gambling services on Onlyspins.
• Cool-Off Period: Similar to a time-out, a cool-off period provides a temporary break. The duration and specific terms may vary slightly depending on regulatory requirements, but the principle remains the same: to give you a pause from gambling activities.

When a time-out or cool-off period is active, you will not receive any marketing communications from Onlyspins. Once the selected period expires, your account will automatically be reactivated, and you will be able to log in and play again. This feature is designed to help you regain control and reflect on your gambling habits without committing to a longer-term self-exclusion.

For players who feel they need a more significant break from gambling, Onlyspins offers self-exclusion. Self-exclusion is a formal process where you request to be excluded from gambling with us for an extended period.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your Onlyspins account will be immediately closed.
• You will be prevented from opening new accounts with Onlyspins.
• We will remove you from all marketing lists and cease sending promotional communications.
• Any funds remaining in your account will be returned to you in accordance with our terms and conditions.

Self-exclusion is a serious commitment. We strongly advise that you consider self-excluding from all other gambling operators you may use as well. Once a self-exclusion is set, it cannot be reversed until the chosen period has fully elapsed. If you wish to self-exclude, please contact our customer support team, who will guide you through the process discreetly and efficiently.

Onlyspins is strictly committed to preventing underage gambling. It is illegal for anyone under the legal gambling age (which is 18 years old in most jurisdictions) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that all our players meet the legal age requirement.

• During registration, all customers are required to confirm they are of legal gambling age.
• We utilise third-party age verification services to confirm the age and identity of our players.
• Accounts suspected of being operated by minors will be immediately suspended and investigated. Any winnings will be forfeited, and the account will be closed.

We encourage parents and guardians to monitor internet usage and to use filtering software to prevent minors from accessing gambling websites. Protecting children is a shared responsibility, and we are dedicated to playing our part.

To help you keep track of your time spent gambling, Onlyspins provides a "Reality Check" feature. This tool allows you to set regular reminders that will pop up during your gaming session.

When a reality check appears, it will inform you of:

• How long you have been playing during that session.
• Your net wins or losses during that session.

You will then have the option to continue playing, review your account history, or log out. This brief interruption is designed to give you a moment to pause, reflect on your activity, and decide if you wish to continue. You can set the frequency of these reminders to suit your preferences within your account settings. This feature is an effective way to maintain awareness of your playing habits and ensure your gambling remains a conscious choice.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. Onlyspins encourages players to honestly evaluate their behaviour. Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Do you feel the need to gamble with increasing amounts of money to get the same thrill?
• Have you tried to cut down or stop gambling, but been unsuccessful?
• Do you feel restless or irritable when you try to cut down on gambling?
• Do you gamble to escape from problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
• Have you lied to family members, friends, or others to conceal the extent of your gambling?
• Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

Answering "yes" to several of these questions may indicate a potential problem. This self-assessment is not a diagnosis, but it can serve as a valuable indicator. If you have concerns, we strongly recommend seeking professional help and utilising the responsible gaming tools available on Onlyspins.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)