KYC and Verification

At Onlyspins, ensuring a secure and trustworthy environment for all our players is paramount. Verifying your identity is a critical step in achieving this. It allows us to comply with stringent regulatory requirements set by our licensing authority, preventing fraud, money laundering, and underage gambling. This process protects both our platform and our players, creating a safe space for you to enjoy our games responsibly.

By confirming your identity, we can also safeguard your account from unauthorised access and ensure that withdrawals are paid to the rightful owner. This commitment to security underpins everything we do at Onlyspins.

KYC, or Know Your Customer, is a standard regulatory process in the financial and online gaming industries. It involves collecting and verifying information about our customers to confirm their identity. This process is mandated by law and designed to combat financial crime, including money laundering and terrorist financing. For Onlyspins, KYC is not just a regulatory obligation, it is a cornerstone of our commitment to integrity and player safety. It helps us understand who our players are and ensures that our services are not misused.

Verification may be required at several stages during your interaction with Onlyspins. Typically, we initiate the KYC process when you register an account, especially before your first withdrawal. We may also request verification if there are significant changes to your account activity, such as large deposits or withdrawals, or if our fraud detection systems flag unusual patterns. Furthermore, periodic reviews are conducted to ensure that the information we hold remains accurate and up-to-date. We will notify you promptly if any verification is needed.

To complete our KYC procedures, we may request various documents. These are categorised to confirm your identity, residential address, and ownership of payment methods. All documents must be valid, legible, and show all relevant details clearly. We will specify exactly which documents are needed when we contact you.

• Proof of Identity (e.g., passport, national ID card, driving licence)
• Proof of Address (e.g., utility bill, bank statement)
• Proof of Payment Method (e.g., bank statement, screenshot of e-wallet)
• Source of Funds documentation (in specific circumstances)

For proof of identity, we require a clear, colour copy of a valid government-issued photographic identification document. This document must show your full name, date of birth, photograph, signature, and expiry date. Acceptable documents include:

• Passport: The double-page spread showing your photograph and personal details.
• National ID Card: Both the front and back of the card.
• Driving Licence: Both the front and back of the card.

The document must not be expired. Please ensure all four corners of the document are visible in the image you provide.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. This document must not be a P.O. Box address. Accepted forms of proof of address include:

• Utility Bill: (e.g., electricity, gas, water, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: Official letters from government bodies, such as tax statements.

Ensure the document is dated within the last three months and shows the issuer's logo or letterhead.

To ensure the security of your transactions and to prevent fraud, we may require verification of the payment methods you use at Onlyspins. The specific requirements depend on the method used:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be clearly visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement or an online banking screenshot showing your name, bank account number, and the bank's logo.

This step confirms that you are the legitimate owner of the funds being deposited or withdrawn.

In certain situations, particularly involving large transactions or unusual activity, Onlyspins may be legally required to conduct Enhanced Due Diligence (EDD) and request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is a regulatory requirement to prevent financial crime. We may ask for documents that demonstrate how you obtained your funds, such as:

• Bank statements showing salary payments or business income.
• Payslips or employment contracts.
• Proof of inheritance or property sale.
• Investment statements.

We understand that this is sensitive information, and we handle all such data with the utmost confidentiality and in compliance with data protection laws.

Once you submit your documents, our dedicated team reviews them as quickly as possible. We aim to complete the verification process within 24-48 hours, though during peak times or if further information is required, it may take slightly longer. You will receive email notifications regarding the status of your verification. To expedite the process, please ensure all submitted documents are clear, valid, and meet our specified requirements. You can upload documents securely through your Onlyspins account portal.

Onlyspins takes the security and privacy of your personal data very seriously. All documents and personal information you provide are stored securely using advanced encryption technologies. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Your data will only be accessed by authorised personnel for the purpose of identity verification and regulatory compliance. We do not share your personal information with third parties for marketing purposes.

As a regulated online gaming operator, Onlyspins is legally obliged to comply with Anti-Money Laundering (AML) regulations. Our KYC procedures are a fundamental part of our AML framework. We monitor transactions and account activity for any suspicious patterns that may indicate money laundering or other illicit activities. By verifying your identity and understanding your transaction behaviour, we contribute to the global effort to combat financial crime. This commitment protects the integrity of the financial system and our platform.

Onlyspins is strictly committed to preventing underage gambling. You must be at least 18 years old, or the legal age of majority in your jurisdiction, to create an account and play on our platform. Our verification process includes robust age verification checks to confirm that all our players meet the minimum age requirement. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

If your verification is delayed, it usually means we require additional information or clearer copies of your documents. We will contact you via email with specific instructions. If verification is unsuccessful, it could be due to discrepancies in the information provided, invalid documents, or if we are unable to confirm your identity to our satisfaction. In such cases, your account may be suspended or closed, and any pending withdrawals may be cancelled. We will always communicate the reasons for unsuccessful verification where legally permissible.

Should you have any questions about the KYC process, document requirements, or the status of your verification, our dedicated customer support team is here to assist you. You can reach us via live chat directly on the Onlyspins website or by sending an email to our support address. We are committed to making your verification experience as straightforward as possible and are happy to guide you through each step. Please do not hesitate to contact us for any assistance you may need.